We understand our customers’ needs and we work hard to ensure that our state of the art equipment and in-depth product applications deliver maximum results. Our proven experience and expertise provide our customers with personalized service that is second to none.
From Our Customers:
Recently while setting up the Ethernet/IP communications on our 3000 Series Sensor we received this great feedback. Our customer was initially having questions connecting our IR3000 EIP to his network. While he phoned in for office support, he went back to our Software CD and found the manual on configuration of the EIP module. This bit of information contains all necessary documents including the .eds file and add on instructions supplied by MoistTech Corp. From there he was able to configure the EIP module and install the .eds file and add on instructions without any difficulties. He has complete communication with the device and is able to see all the information coming from the gauge at his PLC
“Based on your [customer service] interactions with me over the demo period, the products ease of use and user manual clarity, self-repair capability and matching competing warranties … in the end you were not the cheapest but the other factors listed ruled the day”
Our company’s manufacturing division had a competitive moisture gauge installed on their forming line. The gauge would continually fail due to high temperature and give multiple other issues causing delay in production. We looked for options and the cost to replace the gauge was estimated to be around $25K to $30K and the cost to repair was $15K to $20K — and repair time was excessive. The competitive moisture sensor company could not supply a vortex cooling mechanism which is needed to relieve the overheating issue in the sensor. Unfortunately, we opted to go through both new gauge and repair several times, in which we were not happy with the results.
MoistTech Corp. came in and supplied an IR3000 moisture gauge with a vortex cooling panel a few months ago, and to our complete satisfaction, the gauge has been running without any problem due to heat, and is correlating with lab test results within 0.1%.
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